The Referral Process

1. Referral

• • All referrals are submitted through our SAGE Referral System in TracCloud. Instructions can be found by following this link.

• • Referrals are assigned as soon as possible. Freshmen are connected to the FYE staff and all other undergraduate students are assigned to Cheri Durst. If necessary, the student will be scheduled with a Student Success Manager (SSM) for follow-up.

2. Notification

• • Faculty receive an automated email as soon as a referral is created through their class roster.
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  • Employees will only be contacted for clarification or additional information, if necessary.
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  • FERPA laws and privacy issues are maintained, therefore, communication is on a "need-to-know" basis.

• • An automated email is sent to the student. Additional contact attempts are made by phone, email, text, and with assistance from residence hall deans, with the purpose of connecting the student to the appropriate resources.

• • Outcomes are reported to the Student Success Team referral source, professors, academic adviser, SST, parents (if applicable), and Academic Review Committee.

3. Case Management

• • All academic probation students are automatically assigned to an SSM at the beginning of the semester.

• • SSM assesses the student's well-being and reviews grades along with academic progress at each meeting.

• • SSM meets with students on a regular basis to develop a personalized action plan.

• • Every effort will be made to connect with students who have been referred, however, we respect the student’s right to refuse services.